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Privacy Policy

1. Information We Collect

 

​Personal Information

  • Name and Contact Details: First name, last name, email address, phone number

  • Address Information: Physical address for service delivery

  • User Account Data: User IDs, account credentials

  • Identity Verification: Date of birth, government ID photos (for taskers)

 

Location Information

  • Precise Location: GPS coordinates from your device

  • Address Data: Reverse-geocoded address information

  • Service Locations: Addresses where tasks are performed

 

Financial Information

  • Payment Data: Credit/debit card information processed by Stripe

  • Transaction History: Payment records and receipts

  • Earnings Data: For taskers, payment and earnings information

 

Communications

  • Messages: In-app chat messages between users

  • Support Communications: Customer service interactions

  • Notifications: Push notification preferences and delivery

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Media and Content

  • Photos and Videos: Profile pictures, task documentation, work photos

  • User Reviews: Ratings and reviews you provide or receive

 

Technical Information

  • Device Data: Device type, operating system, unique device identifiers

  • App Usage: Features used, screens visited, time spent in app

  • Crash Reports: Error logs and diagnostic information via Firebase

  • Location Services: GPS and network-based location data

 

2. How We Use Your Information

 

We use your information to:

  • Provide Services: Connect customers with taskers, facilitate task completion

  • Process Payments: Handle financial transactions securely

  • Location Services: Match nearby taskers, provide directions, verify service delivery

  • Communication: Enable messaging between users, send notifications

  • Safety and Security: Verify identities, prevent fraud, ensure user safety

  • App Improvement: Analyze usage patterns, fix bugs, improve features

  • Customer Support: Respond to inquiries and resolve issues

 

3. Information Sharing

 

We share your information with:

  • Third-Party Services

  • Google Maps: Location data for geocoding and mapping services

  • Stripe: Payment information for processing transactions

  • Firebase: Analytics, crash reporting, and push notifications

  • Cloud Storage: Secure storage of photos and app data

 

Other Users

  • Profile Information: Name, photo, ratings shared with potential matches

  • Contact Details: Phone/email shared after task acceptance

  • Location: General area shown to nearby users (not precise location)

 

Legal Requirements

  • Law Enforcement: When required by law or to protect safety

  • Legal Proceedings: In response to valid legal requests

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4. Data Security

  • Encryption: All data transmitted using secure HTTPS connections

  • Access Controls: Limited employee access on need-to-know basis

  • Regular Audits: Security practices reviewed and updated regularly

  • Third-Party Security: Partners must meet our security standards​

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5. Your Rights and Choices

 

Account Control

  • Profile Management: Update your information anytime in app settings

  • Communication Preferences: Control notification types and frequency

  • Location Settings: Manage location sharing permissions

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Data Rights

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Data Retention

  • Active Accounts: Data retained while account is active

  • Deleted Accounts: Most data deleted within 30 days

  • Legal Requirements: Some data retained for legal/regulatory compliance

  • Payment records: Up to 7 years

  • Security logs: Up to 24 months

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6. Location Data Details

 

What We Collect

  • Real-time Location: When app is active for task matching and navigation

  • Background Location: To update your availability and location for matching

  • Address Information: For service delivery and user profiles​

 

How We Use Location

  • Task Matching: Connect you with nearby opportunities

  • Navigation: Provide directions to task locations

  • Service Verification: Confirm task completion at correct location

  • Safety: Emergency location sharing if needed

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Location Sharing

  • Google Maps: For address lookup and mapping features

  • Other Users: Approximate location for matching (not precise coordinates)

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7. Children's Privacy

 

Handoff is not intended for users under 18. We do not knowingly collect information from minors.

 

8. International Transfers

 

Your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place.

 

9. Changes to This Policy

 

We may update this policy periodically. Significant changes will be communicated via app notification or email.

 

10. Contact Us

 

Questions about privacy?

Email: bailey@gethandoff.io

Support: bailey@gethandoff.io

Account Deletion: https://dashboard.gethandoff.io/api/account-deletion

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This privacy policy is effective as of 15 Sep 2025 and applies to all users of the Handoff mobile application and services.

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